Terms and Conditions for Millennium Tours N.V.

Welcome to the Millennium Tours NV Terms and Conditions. This page outlines the essential guidelines that govern your relationship with us, including our general terms and conditions, booking terms, and important payment requirements. It also details our cancellation policies to ensure transparency and help you make informed travel decisions. By confirming a reservation with Millennium Tours NV, you acknowledge and agree to these terms, designed to provide clarity, protection, and confidence throughout your travel experience.

Article 1. General

  1. Millennium Tours N.V. (hereinafter referred to as “The Millennium”) offers private motor catamaran charter services in and around the waters of Curaçao.
  2. The Millennium reserves the right to change routes, start and end locations when required due to weather conditions, shallows, or other legitimate reasons. Passengers will be informed in a timely manner by the Trip Manager.
  3. The Captain together with the Trip Manager always have the final responsibility, whereby safety comes first.
  4. By booking a trip with The Millennium, you agree to the general terms and conditions of The Millennium.

Article 2. Bookings

  1. All bookings must be made in advance and made via our website.
  2. Bookings are made and confirmed by the main guest (the “Main Guest”). The Main Guest will be responsible for providing the correct information to the remaining guests. 
  3. A payment of 50% of the invoice is required to confirm the reservation unless otherwise specified. 
  4. Details of what is included and excluded in each booked trip is specified in the briefing as send by The Millennium.
  5. The charter rental always includes the captain, the crew and fueled charter.
  6. Subleasing the charter to a third party is not allowed.
  7. An additional one-hour extension during the trip may be requested for trips with an initial duration of 2 to 4 hours. The additional fee thereof must be settled on the moment of the request. 

Article 3. Payment, Cancellation, and Changes/Weather Conditions

  1. To ensure the date of your booking, a payment of 50% of the total booking amount due must be paid in advance. 
  2. The remaining booking amount must be paid and received on the bank account of The Millennium 48 hours before departure date. 
  3. Bookings received within 5 days before departure date (so called “Last-minute bookings”) must be fully paid upon request.
  4. Bookings are confirmed after the receipt of the payment.
  5. In the event the guest cancels the reservation at least 30 days prior to the scheduled departure date via telephone, WhatsApp, or email, no cancellation fee shall apply, provided that such cancellation is subsequently confirmed in writing by The Millennium.
  6. In the event the guest cancels the reservation more than 14 days prior to the scheduled departure date, a cancellation fee equal to 10 percent 10% of the total booking price shall apply.
  7. Cancellations less than 24 hours prior to the departure date is not eligible for a refund. 
  8. The Main Guest can change the departure date 48 hours prior to the departure date with a rebooking fee of 30% of the total booking price.
  9. In case of bad weather or safety concerns, The Millennium reserves the right to change the route of the booked trip or cancel or reschedule the trip without any penalties and or refund thereof.
  10. The Main Guest will be notified as soon as possible if the tour is canceled and or the route has been changed due to the above by the Trip Manager from the Millennium.
  11. Payments can be made via the payment options as mentioned on our invoices and or via our payment links.
  12. Valid reasons for cancellation include weather conditions and unexpected vessel maintenance that jeopardizes passenger safety. The Millennium shall notify the main guest as soon as reasonably practicable and shall use reasonable efforts to offer an alternative departure time or date, subject to availability. If no suitable alternative is available, The Millennium and the Main Guest will seek together for a reasonable solution to satisfy both parties. No compensation shall be payable for consequential losses, travel expenses, accommodation, meals, missed events, or other indirect costs arising from such delay, postponement, or cancellation.
  13. In case of misconduct, caused by alcohol consumption or drug use by the guest(s), the trip may be interrupted or terminated by the Captain and or by the Trip Manager. This interruption does not give the right for any penalties and or refund. 
  14. Possession and trafficking of drugs are not allowed aboard on The Millennium.
  15. In case of extreme weather conditions, a new date will be arranged within 10 days.
  16. Any changes to the number of guests declared by the main guest within two day before and on the trip’s departure date shall not entitle the primary guest to a refund thereof.

Article 4. Check-in and Departure Times

  1. The Main Guest will receive a briefing mentioning all boarding details including the contact details from the Trip Manager. 
  2. All guests must be present 15 minutes before departure for check-in. The Main Guest is responsible for ensuring that all guests arrive on time. 
  3. A grace period of 10 minutes may be provided upon the Charter Operator’s discretion. If the Main Guest or any guest arrives after the scheduled departure time, the vessel may remain available for boarding only for the applicable grace period. Any additional waiting time shall be treated as part of the booked charter period and shall not entitle the Main Guest to an extension of the scheduled return time.
  4. Departure times are up to date on the briefing as send by the Trip Manager from The Millennium. 
  5. The Millennium is not liable for conflicting information.

Article 5. Late Departure Caused by The Millennium. 

  1. In the event the departure of The Millennium is delayed due to circumstances within the reasonable control of The Millennium, including operational, staffing, vessel-preparation, or scheduling issues, The Millennium shall notify the Main Guest as soon as reasonably practicable.
  2. The Millennium shall use reasonable efforts to commence the charter as soon as possible. Unless otherwise agreed in writing, the charter shall nevertheless end at the originally scheduled return time, and the charter period shall not automatically be extended because of the delayed departure.
  3. In any case of delay as mentioned above, the Main Guest shall be entitled to an extension of the Trip period with the exception where the delay results from an event beyond the Millennium’s reasonable control.

Article 6. Same-Day Request by the Main Guest to Delay or Change the Departure Time

  1. Any request made by the Main Guest on the day of departure to delay, advance, or otherwise change the scheduled departure time must be submitted to and approved by The Millennium. No change shall be effective unless expressly confirmed by The Millennium.
  2. A same-day change is subject to The Millennium’s availability, crew availability, weather and sea conditions, applicable operating requirements, and The Millennium’s existing schedule. The Millennium may refuse any requested change.
  3. If The Millennium approves a delayed departure or other change of time:
    1. the original scheduled return time shall remain unchanged unless The Millennium expressly agrees otherwise;
    2. the charter period shall be reduced by the duration of the delay unless an extension is available and approved;
    3. The Millennium reserves the right to charge the main guest for any additional expenses and any other costs The Millennium may experience resulting from the change; and
    4. The Millennium may require payment of the additional costs before The Millennium departs.

Article 7. Unforeseen Natural Events and Other Events Beyond Reasonable Control

  1. The Millennium shall not be liable for any delay, postponement, change of departure time, interruption, or cancellation caused by unforeseen natural events or other circumstances beyond its reasonable control, including severe weather, high winds, storms, lightning, heavy rainfall, rough seas, tides, flooding, natural disasters, adverse sea conditions, port or marina restrictions, navigation warnings, government orders, or safety-related conditions.
  2. The Millennium or the relevant maritime authority may delay, postpone, modify, suspend, or cancel the departure where reasonably necessary for the safety of the guests, crew, vessel, or third parties. The Millennium shall have final authority regarding whether and when the vessel may depart.

Article 8. Last-Minute Booking and Additional Expenses Fee

  1. A Last-Minute Booking means any booking made, confirmed, or requested 1 or 2 calendar days before the scheduled departure date, or on the scheduled departure date itself. 
  2. In the event of a Last-Minute Booking or last-minute request, The Millennium shall be entitled to charge the Main Guest, in addition to the agreed charter price, a reasonable last-minute fee and reimbursement of any additional expenses reasonably incurred to arrange, prepare, finalize, confirm, or perform the booking or requested services.
  3. Additional expenses may include, without limitation, expedited staffing, crew overtime, vessel preparation, fuel, provisions, catering, transportation, marina or port charges, permits, supplier charges, administrative costs, payment-processing fees, and any other costs that The Millennium would not reasonably have incurred if the booking or request had been made within the ordinary booking period.
  4. The Main Guest acknowledges that such costs may be incurred to secure, finalize, or accommodate the Last-Minute Booking or request. Where reasonably practicable, The Millennium shall inform the Main Guest of the applicable last-minute fee and estimated additional expenses before incurring them. However, where immediate action is necessary and prior notice is impracticable, the Main Guest remains responsible for all reasonable and properly documented costs incurred.
  5. The last-minute fee and all additional expenses shall be payable immediately upon request and, in any event, before The Millennium departs, unless otherwise agreed in writing. The Millennium may require payment as a condition of confirming or proceeding with the booking. These amounts shall be non-refundable once the relevant expenses have been incurred, subject to any rights that cannot lawfully be excluded.

Article 9. Safety and Responsibility 

  1. All guests must follow the safety instructions always provided by the Captain and the Trip Manager. 
  2. Notwithstanding any other provision, the Captain shall has the sole and final authority during the Trip. 
  3. Life jackets and other safety equipment are on board of The Millennium and available upon request. The Captain and the Trip Manager have the right to request you the wear these in the event this is required.
  4. The Captain and the Trip Manager reserve the right to refuse participation to anyone deemed to be under the influence of alcohol or drugs or seen as a safety risk. 
  5. Water activities involve inherent risks; guests participate at their own risk. 
  6. The Millennium, the Captain, the Trip Manager nor the Crew are not liable for injuries, accidents, or loss of personal belongings unless due to negligence or willful misconduct from The Millennium, captain or crew.

Article 10. Guest Conduct 

  1. Guests are expected to behave responsibly and respectfully towards the Crew, other guests, and the environment. Familiar, forward and or sexual behavior are not allowed. 
  2. Illegal activities or disruptive behavior will result in immediate removal from the activity without refund.
  3. Guests must always follow instructions from the Captain and the Trip Manager.
  4. Wearing footwear on The Millennium is not allowed.
  5. Guests are expected to respect the environment and properly dispose of waste.
  6. Guests will be held liable for damage as caused by them to The Millennium or third parties.
  7. Passengers enter the pier and The Millennium entirely at their own risk.
  8. Guests hereby agree to release The Millennium from any liability for any injuries or damages sustained during the activity, except in cases of gross negligence or willful misconduct.
  9. All trips as organized by The Millennium are at the guest’s own risk.

Article 11. Health and Medical Conditions 

  1. Guests must inform the Trip Manager of any medical conditions or special needs prior to participation. 
  2. The Millennium is not liable for injuries caused by pre-existing medical conditions.

Article 12. Liability Waiver 

  1. The Millennium is not liable for damage to personal property or injury to passengers.
  2. The Millennium is not liable for personal injury or damage of any kind, except in case of intent or gross negligence of The Millennium, the Captain or its Crew. 
  3. In case of force majeure, there is no right to refund or compensation.

Article 13. Personal Data and photos

  1. Personal data is only used for booking purposes and is not kept longer than necessary.
  2. The guest gives The Millennium irrevocable consent for the use and storage of personal data.
  3. The Millennium may take photos or videos during activities for promotional use. Guests who do not wish to be photographed should inform staff in advance.
  4. For more detailed information, refer to the Millennium Privacy Policy.

    Article 14. Complaints

  1. Complaints should be reported to The Millennium, Captain or Trip Manager as soon as possible for a suitable solution.
  2. Complaints not resolved on-site must be submitted by email (reservations@millenniumboattrips.com) to The Millennium within 7 days after the end of the activity.

Article 15 – Force Majeure 

The Millennium is not responsible for cancellations or delays caused by weather, sea conditions, or other unforeseeable events outside of their control.

Article 16 – Amendments 

These terms and conditions may be amended at any time without prior notice. It is the guest’s responsibility to review them before participation.

Article 17. Governing Law and Dispute Resolution

These terms & conditions shall be governed and construed in all respects in accordance with the laws of Curacao. The parties hereto submit to the exclusive jurisdiction of the Court of Curacao.

By booking a trip or participating in a water sports activity with the Millennium, you agree to these terms and conditions.